Contact
Contact
An email or a WhatsApp, and a person who writes back. Include your order number and it goes faster.
Last updated on 7 October 2026
1. How to reach us
Send an email or a WhatsApp message. We read along every working day and usually answer within one working day, within 14 days at the latest.
If it is about an order, quote your order number. If it is about a product that has broken, attach a photograph — that saves a round trip.
2. Business details
These are the details of the business behind the shop, as the law requires an online shop to publish them.
- Name
- Cord&Collar
- Address
- Kleine Vuurvlinder 305731 ZJ MierloThe Netherlands
- Chamber of Commerce
- 17260629
- VAT number
- NL001145890B06
- Phone
- +31 6 15832332
- Send us a WhatsApp
3. Complaints
If something has gone wrong, tell us first. You will have an answer within 14 days; if we need longer to investigate, you will hear that within the same period.
If we cannot resolve it together, the terms and conditions set out what route there is.
4. Other questions
For sizing, care, shipping and returns the answer is probably already on one of the service pages. They are all linked in the footer.
Legal
The other documents
Everything we put in writing lives on these pages.
Terms & conditionsPrivacy policyCookie policyRight of withdrawalDisclaimer